FAQ’s
We pride ourselves on a quick turnaround! All orders are typically processed and shipped within 96 hours, Monday through Saturday. We primarily ship via USPS to ensure your items arrive safely and reliably.
We offer a 4-day return policy. Once we receive the returned product at our facility, we will process your refund within 72 hours of receipt. Please ensure the item is in its original condition when sending it back.
Absolutely. Your security is our top priority. We use industry-standard encryption for all data. To ensure your financial information is never compromised, we process all transactions through Square or PayPal, two of the most secure and trusted payment processors in the world.
We believe in quality over quantity. At Trade Schack, we offer a curated mix of unique “nic-nacks” and handcrafted items. Many of our products, like our custom-knitted hats and hand-built items, are made right here by our talented team. Our founder, Ralph Schack, uses his 15+ years of retail and photography experience to hand-select every suncatcher, planter, and toy to ensure they meet our high standards for beauty and durability.